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fitbit and ionic poor quality and service

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‎12-17-2017 20:48 - edited ‎12-17-2017 20:48

‎12-17-2017 20:48 - edited ‎12-17-2017 20:48

 had my ionic for about a month now. problems arose a few days ago where the screen went blank randomly. i restarted it and it started working again. then the next day the "back" button stopped working. this is when i contacted fitbit about warranty and was basically told that because i had bought my ionic from eBay (brand new, sealed box) that warranty was not available. 

i thought sure i can use the watch without the back button, but today all 3 buttons stopped working and the watch eventually stopped working approx 2 hours later. screen is black, it is plugged into charger and there is no sign of life and pressing any button does nothing. so i guess its completely dead. 

 

poor quality watch. poor customer service. 

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‎12-17-2017 21:00

‎12-17-2017 21:00

I am sorry. But there is no way for fitbit to be sure where and eBay user got the product.

 

Retailer list is here

https://www.fitbit.com/retailers

 

You really should take this up with the E bay seller

 

 

Community Council Member

Wendy | CA | Moto G6 Android

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‎12-18-2017 08:54

‎12-18-2017 08:54

@dal60y Welcome to the Fitbit Community! That's unfortunate, thanks for contacting customer support regarding this.

 

Just as @WendyB said, the best thing you can do at this point is contacting the eBay seller to get a refund or replacement. There must be a warranty from their side. 

 

Contact them and keep us posted! 

Santi | Community Moderator, Fitbit

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