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having to re set settings every time i charge fitbit ionic

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‎05-09-2018 09:59 - edited ‎05-09-2018 10:01

‎05-09-2018 09:59 - edited ‎05-09-2018 10:01

hi guys and gals..

 

I have noticed that after I charge my ionic I have to re input settings in the walk, swim and hike ...

 

the settings I have to keep re entering is lap settings or length settings.

 

I set it to automatic and I notice every time I have charged the ionic it needs these setting re set.

 

this is a replacement pebble I got off fitbit as my previous ionic froze.

 

but never had this issue with previous ionic..

 

any idea guys and gals..

 

or will I just have to keep re setting these settings

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1 BEST ANSWER

Accepted Solutions

‎05-09-2018 13:47 - edited ‎05-09-2018 13:48

‎05-09-2018 13:47 - edited ‎05-09-2018 13:48

I think since OS 2.0 came out, the laps keep reverting back to the original settings. Here's a fix. Go to Fitbit.com> click your profile picture in the top right corner> click view account settings in the top right> The Ionic icon> then edit the exercise cues in the menu that is shown.

 

Hope I helped!

“Just keep swimming,Just keep swimming, swimming, swimming”- Dory
If you find my answers helpful, Vote for them and accept them as the Solution!
Ionic | Charge 2 | iPad 2017 running iOS 12.1.2 Beta

View best answer in original post

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4 REPLIES 4

‎05-09-2018 13:47 - edited ‎05-09-2018 13:48

‎05-09-2018 13:47 - edited ‎05-09-2018 13:48

I think since OS 2.0 came out, the laps keep reverting back to the original settings. Here's a fix. Go to Fitbit.com> click your profile picture in the top right corner> click view account settings in the top right> The Ionic icon> then edit the exercise cues in the menu that is shown.

 

Hope I helped!

“Just keep swimming,Just keep swimming, swimming, swimming”- Dory
If you find my answers helpful, Vote for them and accept them as the Solution!
Ionic | Charge 2 | iPad 2017 running iOS 12.1.2 Beta
Best Answer

‎06-30-2018 15:18

In response to supersmart01234

‎06-30-2018 15:18

I had a similar problem.  I wanted to measure all of my running in KM. I first went to personal info and changed units from inches to cm.  I then switched  "automatic lap settings" for running to kilometers using the settings for the running app on the watch, but it would always revert to miles when I was done.  Seems kind of silly that this is not a "sticky" setting.  Changing in the manner described in the solution does make the change permanent.  Thanks for the help.

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‎07-02-2018 08:39 - last edited on ‎12-25-2024 13:43 by Fitbit Moderator

In response to exbadger

‎07-02-2018 08:39 - last edited on ‎12-25-2024 13:43 by Fitbit Moderator

Hope you're enjoying the forums @supersmart01234! It's really good to see that you're sharing great solutions with the Community! Robot Happy

Welcome to the Community @exbadger! I'm glad to hear that the solution provided by @supersmart01234 helped you setting up the setting to a permanent one. 

Hope I can continue seeing you around! Have you checked the Discussions Board? You can find get moving, eat well and manage weight. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer

‎10-18-2020 11:25

In response to supersmart01234

‎10-18-2020 11:25

This fix no longer works. Fitbit replaced my faulty Ionic about 3 months ago, and the run exercise cue goes back to 0.5 mile every single time. Same for walk. This is extremely aggravating. Once and for all, fix this please Fitbit. It's been an issue for years and years. How hard is it to set the default to every mile.

Best Answer