ionic bluetooth music problem

[jojazz]

Hi I've had my ionic for 3 weeks now and just bought some Bluetooth headphones so I can listen to music with out having my phone with me,which is one of the main reasons  I bought it.

BT synced with the head phones straight away worked great until I started running.

the music started breaking up,I thought the battery was flat so charged both tried again. 

long story short the BT distance is rubbish to be exact about 50cm even when I put my watch behind my back it cuts out.

I've now tried 2 sent of head phones and 2 different speakers all the same.

any ideas 

jamie

[MaginB]

It's great to see new users around @jojazz! 

Thanks for sharing your inquiry, let me help you out. This sounds very odd, I recommend performing the restart and keep an eye on it. If the issue persists feel free to post here so I can further help you. 

Catch you later! 

[jamierunner · Accepted solution]

Hello,

There is clearly a fitbit problem with music skipping out while using bluetooth.

Many frustrated buyers have already reported this issue.

Do you guys read the boards?

[jojazz]

Hi this is the reply I got from fit bit about my problem

Hi Jamie,

Thank you for the information provided. It's our pleasure to continue
assisting you with any inquiry you may have. Our purpose is to keep you on
track, and we will do our best for you.

In regard to your response, we'd like you to please try using your Ionic on
the same side that the receiver on the headphones to improve the
connectivity.

Keep in mind, that the devices that we currently have fully tested are the
Fitbit Flyers only, so we cannot assure you that the devices you have can
work completely.

Once again, thank you for your commitment to stay with us.

Feel free to get back to us whenever you need our support. If you have any
other inquiry, or need something else, don't hesitate to contact us. We are
here for you.

Sincerely,

Joan CV and the Fitbit Team

[jamierunner]

Hi,

Thanks for that.

Ya I have tried all the solutions given by Fitbit. Unfortunately none work.

And if Fitbit is only testing their technology with Fitbit flyer headphones, they shouldn't advertise that all headphones will work.

Thanks again