Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@jenndsump Welcome to the Fitbit Community! What kind of troubleshooting steps have you done for the moment? Is your Ionic charged?
You can try putting the Ionic near the Wifi router to set it up.
Also, make sure you have followed all of these set up steps. If nothing of that works, please try these set up troubleshooting steps to have this done.
Try that out and let me know how it goes! 
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@jenndsump Thanks for your reply! In what stage of the set up process do you get stuck? If it needs to do a firmware update, it may take a while.
Also, have you try setting it up using a computer instead? Try that if the mobile set up is not working and let me know what happens.
Keep me posted!
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@jenndsump Thanks for your reply! I'm very glad to hear that it finally connected and that you are back on track now. Thanks for sharing your experience with us.
Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some!
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