ionic not charging and now not working at all

[Lindaleeds]

 My Ionic recently has been discharging the battery really quickly.  I am having to charge it every 24 hours.  I don't use music and have all GPS trackers turned off.  I put it in to charge when it was at 17% this morning.  When i have come back it looks like the charge has not worked and it has run down to zero % and now will not turn back on at all!!

I have tried the reset by holding the left and bottom right buttons down and this has not worked either - any suggestions before i start a warrant return (I've only had it since December 17)

[NellyG]

Try several more restarts, leaving it on charge between the restarts. If that doesnt help try a factory reset using the buttons. If that doesnt help you will need to contact Support (link in my signature)  Let us know how you go 

Restart your tracker

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[Lindaleeds]

Tried all the options .Simply no power to the unit.  I have had to return to Fitbit for a replacement, although still waiting to hear that they have received it although I know one it was delivered on Wednesday.