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ionic not charging

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‎01-05-2018 14:08

‎01-05-2018 14:08

I have had my Ionic for about 3 weeks.  The first two times I charged it there was no problem. The third time I had some issues but managed to get it to charge, mainly by cleaning the ports.  This time I am not getting any charge.  I have cleaned the ports, reset the unit while its plugged into the computer 3 times, 5 minutes apart.  I am down to 25%, might have to go back to my surge!!  please help.  PS: my husbands is about 2 weeks older than mine and no issues....

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‎01-06-2018 04:19

‎01-06-2018 04:19

My Ionic is now at 0% with no help from anyone...  Will need to send it back..  hate doing that but no one from Fitbit has responded.  I have sent numerous messages.  so disappointing.

 

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