ionic switches off when i try to run update

[Leander]

Unfortunately the ionic switches of when i try to start update. Only removing/reconnecting charger or reset enables restart. But all settings done seems to be lost. Trying this since 1 day. NO chance to get this crap up and running.

[SilviaFitbit]

It's great to have you here @Leander! There are some requirements you need to have in order for your Ionic to properly update the firmware: 

- Make sure you're connected to Wi-Fi before starting the update process

- Charge your battery while it's connected to Wi-Fi 

- Don't use Bluetooth to update the firmware, it can take a while to complete the process

If you're using a mobile device, try using a computer or vice versa. 

Hope this helps! 

[Leander]

i hardly guess you did not get the point. i cant connect to wifi.

1) btw. the ionic will not connect to any computer

2 i tryed below every day since i got this crap:

a) ionic goes off before setup completed. switching on again not settings are stored...

b) retry, same result as a)

c) retry, same result as a)
    : several hours later

d) retry after 30 times, same result as a)

frustrating!

please find movie here: https://1drv.ms/f/s!AivWFM4Z6hQUsPdClyaJrjyJ6nDM6w

[SilviaFitbit]

Thanks for the extra details that you've mentioned @Leander! I've shared your post with Customer Support, they should reply to you within the following days. 

Once again, thanks for your understanding. 

[marvinsu]

hi 

what is the solution

i have the same problem

email me the solution urgently please or ask a support team call me 

i am from australia 

Moderator edit: Removed personal information 

[Leander]

I requested a trouble ticket. After repeating all steps failing, the replacement got initialized. My IONIC was approx. 3 months old.

Since the replacement my IONIC is doing a well job.

[SilviaFitbit]

@marvinsu Welcome to the Community. Thanks for the details mentioned. In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you through email. 

@Leander Hey there. Thanks for sharing your experience with your replacement Ionic. 

I'll be around if you have any additional questions.