help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

ionic won’t connect to my phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-31-2018 11:31 - last edited on ‎12-19-2018 11:23 by Fitbit Moderator

‎07-31-2018 11:31 - last edited on ‎12-19-2018 11:23 by Fitbit Moderator

My watch stopped syncing with the app and getting text/call notifications last week so I tried to unconnect my ionic and then reconnect it to the Fitbit app but I only ever get to “connecting to tracker” and nothing ever happens past that. I have tried deleting and redownloading the app, signing out and back in and forgetting the device on my iPhones Bluetooth but nothing has worked. What can I do to connect my watch back up?

 

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
44 REPLIES 44

‎12-01-2020 15:37

In response to Mwolf27

‎12-01-2020 15:37

Try turning your phone or bluetooth on and off again.

 

Best Answer
0 Votes

‎12-01-2020 16:45

In response to AveragePeasant

‎12-01-2020 16:45

Oh trust me. I have tried that. De-installed the app and re-installed it
again too.
Best Answer
0 Votes

‎05-16-2021 12:07

In response to JuanJoFitbit

‎05-16-2021 12:07

I am having the exact same problems. What should I do? 

Best Answer
0 Votes

‎05-16-2021 14:08

In response to GrampiSteve

‎05-16-2021 14:08

One thing I found is that if my phone isn’t running the most current IOS sometimes my Versa won’t sync. If you have tried everything else, make sure your operating system is up to date. 

Best Answer

‎05-16-2021 21:07

In response to GrampiSteve

‎05-16-2021 21:07

They no longer support it! I left the site. Sorry for your trouble.
Best Answer