04-13-2018 09:01
04-13-2018 09:01
When the run settings are changed on the run screen (gear icon in top left) they do not save and revert back to the default settings.
Anybody have an idea how to fix this?
Are fitbit aware?
It is a massive pain having to re enter run settings every time.
Cheers.
04-13-2018 11:27
04-13-2018 11:27
Yes you are right. I also reported this issue a couple of weeks ago here in the forum. It is happening since OS2. There is nothing you can do that I am aware of. The settings will revert back to default every time you sync your watch with the Fitbit App. I hope they can correct this bug soon.
04-13-2018 12:58
04-13-2018 12:58
I noticed this also. I was able to get around it by changing the exercise settings in the app rather than on the Ionic. So it appears with the new OS, the app settings become the default while the Ionic setting can be changed for the current run (or whatever exercise you are doing).
04-13-2018 13:40
04-13-2018 13:40
The changes you can do in the app are very basic @BMS_01 You can't customize for example which stats you want to see on the screen during the exercise. This can be done only in the watch itself.
04-13-2018 13:48
04-13-2018 13:48
Good point. My issue was with GPS being enabled by default, and that is configurable in the app. I guess I didn't realize the stats were an issue, as well.
04-14-2018 17:44
04-14-2018 17:44
Ionic does not keep preferences stored in exercise app
04-14-2018 19:25
04-14-2018 19:25
@jackleveille wrote:Ionic does not keep preferences stored in exercise app
Please see THIS thread.
04-16-2018 08:56
04-16-2018 08:56
The questions I have are:
Does fitbit even acknowledge awareness of this issue?
Does fitbit, if aware, see this issue as a bug?
Are we just talking to ourselves or does fitbit read and respond as appropriate?
04-17-2018 15:39 - edited 04-17-2018 15:41
04-17-2018 15:39 - edited 04-17-2018 15:41
I’m having the exact same problem with my “walk” settings. I have to re-customise them before every walk. Very annoying.
04-19-2018 18:06
04-19-2018 18:06
Do you mean the solution is in the manual (I didn't see it addressed)? Could you please point to the pertinent section or paragraph ....?
04-19-2018 18:46
04-19-2018 18:46
Where does anyone say "the solution is in the manual"? Did you bother to read the thread I gave a link to?
04-19-2018 19:22
04-19-2018 19:22
Yes, I read your thread. It sounds like it is not possible to make the preferences permanent. But here's what I saw also:
04-14-2018 19:25
@jackleveille wrote:Ionic does not keep preferences stored in exercise app
Please see THIS thread.
C.B. | TEXAS
Charge2, Ionic, Aria2
If all else fails, read the manual
I saw this reference to the manual and thought you were suggesting the manual gave some guidance on the topic.
04-19-2018 19:41
04-19-2018 19:41
I'm sorry if that confused you. That is just an old Forum saying attached to my signature line. It doesn't apply to this specific case.
04-19-2018 20:29
04-19-2018 20:29
04-19-2018 20:40 - edited 04-19-2018 20:41
04-19-2018 20:40 - edited 04-19-2018 20:41
This also seems to be a problem with the Versa. I bought one for my mom and one for my daughter...both are experiencing the custom exercise stats disappear after they sync to the app and it reverts back to the settings the trackers came with
04-21-2018 16:06
04-21-2018 16:06
Hi everyone! Thanks for taking the time to report this issue.
Our team is aware of this issue and are currently working on a fix. This fix will be implemented in a future release.
In the meantime, you may have to input exercise settings periodically and I thank you for your continued patience as we work towards a resolution.
Thanks again to all who took the time to report this issue! If you have any questions, you know where to find me.
@SunsetRunner Thanks for the assistance.
Want to get more deep sleep? Join the discussion on our Sleep better forum.
05-17-2018 19:47
05-17-2018 19:47
Yep! agreed with everyone. Why does fitbit even use the description "Customize Settings" of each exercise function in our Exercise section of the fitbit watches when we can't save the settings? Anyone found a permanent solution yet?
05-18-2018 04:44
05-18-2018 04:44
05-18-2018 05:01
05-18-2018 05:01
I agree. They have been fixed for me as well. However it looks like for some it is not the case, as in some reports here in the forum. Maybe it is not fixed for Android, but it is just my guess.
05-20-2018 05:31
05-20-2018 05:31
So, has a fix been incorporated in an update because I've had an update but still have the problem of settings not saving after being used. Would really appreciate a status of fix development and roll-out.