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new Ionic not counting stairs

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‎09-29-2018 17:40

‎09-29-2018 17:40

I have a brand new Ionic (replaced a broken Charge 2) which I received yesterday. After wearing it for 24 hours, it has not counted any stairs. I live in a second floor condo, and should have had at least 8 flights of stairs counted today. Any suggestions?
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‎09-29-2018 19:01

‎09-29-2018 19:01

Try restarting it several times. If that doesnt fix the issue try a factory reset (settings app on the Ionic and scroll down to About). If that doesnt do it you will need to contactnSupport (link in my signature)

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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