no steps, no heart rate, short battery life

[Da1es]

there appears to be multiple threads re this problem but none of the answers supplied seem to work, i have done a reset, a hard reset, a factory reset, changed clock faces, made sure the heart rate is enabled on the watch by turning off and back on, im now losing the will to live with it.

as for clock faces i have changed faces on the android app but there are no options to update, also on the app there is no heart rate toggle or all day sins toggle. 

version is 27.70.714

[SilviaFitbit]

@Da1es Welcome to the Community. Sorry for the delayed reply. 

I appreciate the troubleshooting tried prior to posting and the detailed information shared. 

I've shared your post with our Support team and they've mentioned you have a resolved case with them, if you have any questions don't hesitate to get back to the case you have or here in the forums. 

Catch you later!