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not syncing correctly

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‎01-28-2018 13:16

‎01-28-2018 13:16

I purchased my fitbit in oct from best buy and now my fitbit is not syncing correctly to challenges. ive done all the trouble shooting and its still not working right. Ive contacted fitbit several times over this and their response was they were working on it and if i wanted a refund to contact best buy. Its not the stores fault i have a defective product 

 

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5 REPLIES 5

‎01-28-2018 13:21

‎01-28-2018 13:21

Same problem with me, purchased in december and now it doesn't sync at all with my phone. I removed the iconic from my fitbit app as suggested, and now the app won't reconnect to the iconic at all! What the hell?

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‎01-29-2018 19:33

‎01-29-2018 19:33

I'm having the same problem. What steps did you take to trouble shoot it? 

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‎02-11-2018 16:15

In response to j-ez408

‎02-11-2018 16:15

so far i have paired and unpaired , uninstalled and reinstalled the app, restarted the fitbit , removed other fitbit trackers from my account, and did a factory reset Ive also made many phone calls and sent several emails to fitbit support . once you tell them you have done all the trouble shooting they dont know what to say other than we are working on it but have no idea when there will be a resolution. 

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‎02-11-2018 18:51

In response to nitenurse

‎02-11-2018 18:51

UGH>>!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This definitely sucks,,!!!!!! 

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‎02-11-2018 18:53

In response to nitenurse

‎02-11-2018 18:53

ugh,,,this **ahem** definitely sucks....

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