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play lists not showing once I try to sync the music to ionic

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‎03-24-2018 22:16 - last edited on ‎03-25-2018 04:04 by Fitbit Moderator

‎03-24-2018 22:16 - last edited on ‎03-25-2018 04:04 by Fitbit Moderator

Hello Fitbit community

 

My playlists in itunes dont display as options to sync for my watch. Yes, I have reviewed the path to make sure it is consistant in both itunes and the app. Yes, I have updated the latest filmware version for the ionic. Yes, I have spent multiple hours on the phone with fitbit personnel who frankly are less qualifed than I am to work on a help desk. Yes, I have had tickets created by fit bit with promises to get a call back and support. 

Although I want to like this watch, I am underwhelmed by the support offered by fitbit and expect a tad bit more when spending $400 for a watch.  Fitbit please get your act together or just refund me for my frustrations and the watch the last month. This thing is not ready for prime time yet they keep selling new watches.. Why?

 

Thank you

 

 

Moderator edit: format and removed personal information

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‎03-26-2018 05:10 - last edited on ‎10-16-2024 11:03 by Fitbit Moderator

‎03-26-2018 05:10 - last edited on ‎10-16-2024 11:03 by Fitbit Moderator

Welcome to the Community @steven.pino! I'm sorry about the issue you're having with your Ionic and playlists, Thank you so much for the troubleshoot you've performed and the time you've spent with Customer Support and posting on the forums. 

I've checked with our Support team and as you mentioned they are already working on your case. At the moment, the best option is to keep your communication via email as they can keep providing you with more troubleshoot and investigate why you're experiencing this. 

Your understanding and patience is always appreciated. 

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