"Clear All" doesn't clear all notifications

[VictorE]

Running Fitbit app v2.84 (20213341), on my Pixel 2 running Android Pie, with the 1/5/19 security patch level. My Ionic is running 27.33.1.30 and I use Outlook for Android v2.2.266 (295).

When I swipe down from the top of the screen while in watch mode, I can browse my notifications. When I scroll to the very top and tap Clear All, some, but not all of my notifications are cleared. For the few that remain, I tap any of the actions, I get Action Failed. This notification has expired and is no longer valid.

I reset my Ionic and that clears my notifications, but the problem occurs again with new notifications. 

[LanuzaFitbit]

Hello @VictorE.

Thanks for sharing all of those details and letting us know what steps you have followed to get it to work. I will be moving this thread to the Ionic board as I think it is better suited for it.

Could you share a picture of the error message that you are getting? That would be helpful in determining what is going on and how to go about getting everything to work.

Let me know if you have any further questions.

[VictorE]

@LanuzaFitbit Attached is a photo of the error.

[LanuzaFitbit]

Hello @VictorE.

I'd like to apologize for my late response. Thanks for sharing that picture, however.

Please know that our team is aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track. For the time being please continue restarting your Fitbit to get rid of the notifications.

Please let us know if there's anything we can do to assist you in the meantime.

[pf2303]

Same problem here. Not all old notifications will clear unless I reboot my Ionic. Tried resetting but they still will not delete. 

[Mariafernandez1]

Clear all doesnt work

[Gareth7TW]

Yes I have the same issue, mainlymainl WhatsApp notifications. I would get one notification and it will not clear, no matter what steps I take (i.e. delete/open/reply etc). The phone then regularly vibrates for the same message. 

[pf2303]

All was great untill latest update to 3.0

[VictorE]

The Fitbit app got updated for me today. I'm now at version 2.87 (20213363). This appears to have fixed the "Clear All" for notifications. 

[panda88]

The same is still happening to me...

[LanuzaFitbit]

Hello everyone.

Thanks for continuing to share your experiences with this situation.

At this moment we do not have any details or news on the matter but be sure that we will let everyone know as soon as there is anything.

Please let us know if there's anything we can do to assist you in the meantime.

[Czarla]

I'm in the same boat

[VictorE]

I spoke too soon. It's still broken for me.

[LanuzaFitbit]

Welcome to the Forums @Czarla. Hello @VictorE.

Thanks for letting us know.

As I mentioned above, we do not have anything to share at this point. Be sure that our team is aware of the situation and as soon as we have any news on the matter we'll let everyone know.

Feel free to reach out with any further questions.

[anewthompson]

Clear all doesn't work for me since newest update

[LanuzaFitbit]

Welcome to the Forums @anewthompson.

Thanks for letting us know about it! I apologize for the delay in my response.

As soon as there are any updates on the matter, we'll be sure to let everyone know.

Try to restart your Fitbit, that should help in getting the notifications to go away.

Look forward to your reply.

[VictorE]

I updated to version 2.88 (20213369) and the notifications are clearing. This might be the version to upgrade to if anyone else's notifications are not clearing correctly.

[Oslanier]

Same issue here.!

[JuneA]

We have same issues 

[Kingsleyfhk]

Hi there, where to get the version 2.88. I was having the same issue. Currently, my version is 27..33.1.30.