"Exercise app" not working on my Ionic

[Basketti]

Since a few days I am not able to use the Fitbit app on my Ionic. The app starts en closes immediately.

You can see what happens (a bit blurry) here: https://imgur.com/a/lufGyKu 

I've already rebooted the Ionic but this does not solve the problem.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Basketti.

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us and for the information provided.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[Bettina.]

I am having the same problem. When I went to start my workout today, I could not start my Fitbit exercise app. I have restarted my Ionic but it did not fix the problem.

[Basketti · Accepted solution]

Problem solved! I had to remove the device from the Fitbit app, do a factory reset on the Ionic and then add the device again in the Fitbit app.

[EdsonFitbit]

Thanks for your response, @Basketti.

I'm glad to hear that you've resolved the issue with the Exercise app.

Welcome to the Fitbit Community, @Bettina.

You can give a try to the steps shared by @Basketti.

For instructions on how to perform a factory reset, please visit this article but keep in mind that your apps, stored data, personal information, credit and debit cards (for Fitbit Pay-enabled devices), and saved settings will be removed from your Fitbit device. Please sync your Watch before performing the factory reset.

To set up your Fitbit Ionic back to your Fitbit account please do the following:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Hope this helps.

[IanNJP]

Didn't work for me.

---

Made a second attempt at this which finally had the desired effect.

Moderator edit: format

[EdsonFitbit]

Thanks for your response, @IanNJP.

I'm glad to hear that you've resolved the issue with your Fitbit Ionic. Thank you for letting us know how you did.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

Have a nice day.