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"Failed to Sync Device" Warning

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‎10-04-2019 06:43

‎10-04-2019 06:43

My Ionic repeatedly gives me the warning in the subject line, even tho it seems to have sync'd. For example my steps have updated on my iphone app and tie to my ionic. Is there something in the set up I should check or something I could turn off?

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3 REPLIES 3

‎10-04-2019 14:15

‎10-04-2019 14:15

Where do you see this subject line? 

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‎10-16-2019 08:19

In response to Rich_Laue

‎10-16-2019 08:19

It's right near the top of my iphone screen, just below the fitbit header.

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‎10-17-2019 13:03 - last edited on ‎01-15-2025 07:58 by Fitbit Moderator

‎10-17-2019 13:03 - last edited on ‎01-15-2025 07:58 by Fitbit Moderator

@Username00l It's great to see you around. Sorry for the delayed reply. 

Thanks for the details mentioned. 

It's pretty weird that your Fitbit app is showing you this Failed to sync warning. I would like you to log out from the app and log back in, after this update your Fitbit app version to 3.8, you can learn more details about it by checking this post. 

If your Fitbit app keeps showing this message, please provide me with a screenshot of what you're seeing. 

Thanks for your advice @Rich_Laue. 

Let me know how it goes. 

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