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"Found It" Then nothing happens

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‎03-14-2019 12:53

‎03-14-2019 12:53

I just got a new Galaxy S10+ phone. Upon attempting to connect my Ionic to this new device, it will state "Found It!" Followed by a never-ending "connecting..." Then it prompts my to try again. I attempted to restart my phone, restart the Ionic, reset BlueTooth, and nothing. Thoughts?

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‎03-14-2019 14:21

‎03-14-2019 14:21

Hi @Epmillwagon, I just checked the Supported Devices list and didn't see the S10+ listed, which could be why you may be experiencing some issues.

 

Have you cleared the cache on your phone?

Kristen | USA Cruising through the Lifestyle Forums

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Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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