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"Pay with Ionic" message won't go away from screen

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‎08-15-2018 14:53 - last edited on ‎08-16-2018 05:58 by Fitbit Moderator

‎08-15-2018 14:53 - last edited on ‎08-16-2018 05:58 by Fitbit Moderator

"pay with Ionic" keeps flashing on my screen and vibrating.  very annoying.  what do i do?

 

 

Moderator edit: updated subject for clarity

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‎08-16-2018 06:02 - edited ‎02-11-2024 09:35

‎08-16-2018 06:02 - edited ‎02-11-2024 09:35

Welcome to the Fitbit Community @idontcare1! I'd recommend restarting your Ionic by following these steps:

  • Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  • Let go of the buttons.
  • If your Fitbit Ionic doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

If the issue persists, I have a couple of questions to find the best way to move forward:

  • Does the notification come at random times or does it happen when you open the app?
  • What device are you using to sync your Fitbit?
Maria | Community Moderator, Fitbit


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