help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

"Trouble connecting to fitbit.com"

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-27-2020 21:53

‎04-27-2020 21:53

Hi, on either my iPhone 6 app (which is up to date) or my windows 10 app (which is up to date) when I try to sync I get the message "Trouble connecting to fitbit.com". my iPhone is running on it's current software too. I have had lengthy emails with FitBit and they are sending me a new device but I want my data, I haven't been able to sync in three weeks.

 

I know my Ionic is on an old version, 27.33.1.30, but i haven't been asked to update it.  I have been advised to "replace" the Ionic in the app i.e. just override it but it can't complete the setup. I enter the four digit code and then it has "Trouble connecting to fitbit.com"

 

any thoughts?

Best Answer
0 Votes
1 REPLY 1

‎04-28-2020 18:56

‎04-28-2020 18:56

Is it possible to sync directly to fitbit.com? Through the dashboard possibly?

 

ive also noticed that under IP Address on my watch the WiFi is off, would that be causing problems? The WiFi works for my laptop and iPhone, but the fitbit app on my phone cannot find it

Best Answer
0 Votes