shocked at appalling customer service

[anewcreation198]

I'm quite shocked at the appalling customer service that is afforded to UK customers. My ionic has not worked since July 9th. In that time I have had no response to my countless emails. The responses to my tweets and DMs have been the usual stock response. And the supplied UK telephone numbers do not work. I would appreciate my statutory rights being respected. I am entitled to this under warranty and UK consumer law. I have trawled through countless forums and done all the usual steps and it still doesn't work. This is not good enough 

[WavyDavey]

Hi @anewcreation198,

Sorry to hear that. Have you tried contacting them through the chat function at
https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Once you have a case number, then you can reference that in future communication so nothing get mis-routed.

[ShaRob4]

Make this issue as public as possible. I have had the same issue in the US and the Fitbit community moderator team has been censoring, removing and editing my posts expressing my dissatisfaction.

Interesting note: if a moderator edits one of your posts, you are not notified. It only appears as a footnote to the post and does not explicitly state the exact change only a general category like “word choice”.

[anewcreation198]

yes I have two case numbers - a reflection of how many times I have contacted them 

[anewcreation198]

I think your right. I only got a response from them at all on twitter because of the publicity