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sleeping/still counts steps

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‎08-20-2019 05:15

‎08-20-2019 05:15

Hi anyone know why it still counts steps while i am sleeping?

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‎08-21-2019 09:35

‎08-21-2019 09:35

Welcome to the Community @bob770. Thanks for the details mentioned. 

 

Your Ionic will still track your data while you're asleep, any steps that you take between rooms will count. Can you reply to the following questions to gather more information?

 

- Is it tracking many steps?

- Are you wearing it on your non dominant hand?

- Is it tracking your sleep?

 

Keep me posted! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎08-21-2019 10:29

In response to SilviaFitbit

‎08-21-2019 10:29

Hi thanks for the reply

 

While I was a sleeping it counted extra 160 steps I did not go into any other room unless I was sleep walking.

 

Yes my sleep was being tracked 

Yes I wear it on my non dominant hand

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‎08-22-2019 19:22

In response to bob770

‎08-22-2019 19:22

Thanks for getting back @bob770. I appreciate the details mentioned. 

 

I would like you to restart your Ionic and make sure it's tracking properly your heart rate because it can affect the sleep data you're going to get. Also, please double check that you're near a fan or anything that could be affecting the step count. 

 

Let me know how it goes. 

 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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