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steps frozen and no reset on 12am

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‎03-25-2019 00:35

‎03-25-2019 00:35

my Fitbit ionic's step counting is stuck

I have restarted more than a dozen times, changed clockface, and restart some more

 

It has been stuck on 19682 step for 2 days now

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3 REPLIES 3

‎03-25-2019 00:56

‎03-25-2019 00:56

As the restart isn't working for you then you could try turning the fitbit off and on:

 

On your watch, open the Settings app User-added image > About > Shutdown > confirm the shutdown.

To turn your watch back on, press the back button.

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‎03-25-2019 01:05

In response to SteveH

‎03-25-2019 01:05

i meant to write on my post that restarting isnt working...

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‎03-25-2019 01:09

In response to yuty

‎03-25-2019 01:09

The shutdown process I mentioned is different from the restart. Just in case we're getting confused over what the restart is, here's fitbit's notes:

 

  1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. For Fitbit Versa Lite Edition, hold the back button for 10 seconds.
  2. Let go of the buttons.

 

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