the vibration and auto screen light are not working on 27.71.6.19 and what Fitbit can help

[imquocanh]

hello Fitbit customer services,

Since you locked this topic so no one can reply, i create a new post about my problem with Ionic:

1. The Fitbit customer services don't reply about my problem with ionic from Sep 25 2020

update Oct 1st: After 5 days of waiting for a reply from Fitbit, that's exactly what I didn't ask

i replied

2. I fully charged the battery 100% by Friday afternoon (Sep 25 2020), until 4pm the next day, the ionic was still working. I take it off and leave it alone.
I don't even know when it hasn't been working since, when I wear it on Sunday morning, the battery runs out. On Monday at the company, I charged it (I used to charge at the company) then the boot loop screen start.

I looked up the information on the Fitbit forum, and tried everything I could read but it didn't improve, I plugged it in and it kept on boot loop until now.

Now what should I do to make the ionic live again ?

@YojanaFitbit 

update Oct 05: after a week leave it alone, i start it and get a big red cross and 'data not cleared sync and try again' . I remove ionic on phone app, and on the bluetooth connection too, then try to reconnect again. ionic get the update to 27.71.6.19 (but it said failed on ionic screen and on the phone app too), but i checked on the ionic (setting --> about) and on the phone app are the same to 27.71.6.19.

I can change to SpO2 face, everything work except:

1. the vibration not working (same on 27.70.8.0)
2. the screen light was too dark with Auto option (same on 27.70.8.0)

i did:

- Restart ionic (read from here)

- Remove ionic on the phone app, on bluetooth connection

- shutdown ionic (setting --> about -->shutdown)

- Change notification options on phone app.

But no luck, hope someone can help, thank you

update Oct 10: change the subject from 'Ionic stuck on a boot loop' to 'the vibration and auto screen light are not working on 27.71.6.19.'

update Oct 19: this is what Fitbit customer service can do

Moderator Edit: Clarified subject

[SilviaFitbit]

@imquocanh A warm welcome to the Fitbit Community! Thank you for getting in touch about this. 

I appreciate the troubleshooting performed with our Support team and the screenshots attached. Since you have an open case with our team and they have access to your case details, please continue the communication through email they'll be happy to assist. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

Your patience and understanding is appreciated. I'll be around if you have any additional questions! 

[imquocanh · Accepted solution]

I got the help from Fitbit support team yesterday, and not feeling surprised what the Fitbit support team can do to fix their problem.

Enough, i am done with Fitbit

This is the last email I reply to Fitbit:

Dear Fitbit support team, cc Dev team

Except for reminding the warranty policy and explaining how you care about how the customer feels, there is nothing you can do to fix the error you create on the user's device. Really?

If this is all you can do, it's disappointing.

Your software development department has created a new industry standard for software quality, constantly releasing faulty OSs, turning tens of thousands of Ionic into an expensive paperweight. Or luckier if the Ionic just a stupid device (like mine).

At least this way you can also help Fitbit shorten the life cycle of ionic products, motivating users to switch to other devices. Well, recently, you've just released some new products!

I had a great experience with Ionic before updating to OS 27.70.8.0, I still hope to continue using Ionic for a while longer, but now I'm tired of waiting for support from you guys, I will switch to another smartwatch / smart band device, but never will be from Fitbit.

I will also share my experience with Fitbit's service with my family and friends to make sure they don't make the same mistakes I do.

Thank you very much, have a good day.