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To update your Fitbit Ionic, please verify the following requirements:
Please check if your device you are using to sync your Ionic to is under the list of compatible devices with Fitbit, to do so, click here.
Is the software on your IOS device up to date? To check, tap Settings > General > Software Update.
Make sure your Ionic is syncing. For syncing troubleshooting instructions, please click Why won't my Fitbit device sync?
Please, make sure you don't have any other Bluetooth device connected at the moment to the IOS device, such as Bluetooth headphones, Bluetooth speakers etc.
If you are using more than one device to sync, make sure the other device's Bluetooth is off.
Make sure Ionic is on the charging cable, even if the battery is charged, as Wi-Fi drains the battery even though it is charging. Must be charging at the same time while performing the Firmware update.
Make sure the Wi-Fi connection is stable by checking that Wi-Fi connection from Wi-Fi settings on the Fitbit app:
Tap or click the Account icon < User-added image > your device image.
Tap or click Ionic.
Tap or click WiFi settings.
Tap or click Add Network and follow the on-screen instructions to connect your watch.
Also, we highly recommend that the Ionic needs to be close the router for the update to work out through Wi-Fi. For more information please click the following links: How do I connect my Fitbit watch to Wi-Fi?
Once verified the requirements, please try the following:
With your watch charging nearby, open the Fitbit app.
Tap or click the pink Update button. You'll only see an option to update your device if an update is available.
Please, follow the on-screen instructions and keep the device close to your IOS device. Note that updates may take up to an hour to complete. If the update is slow, don't remove your device from your account as a troubleshooting measure.
For more information, please check the links below:
What's changed in the latest Fitbit device update?
