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warranty for EU countries - Ionic has stopped working

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‎09-18-2019 12:46

‎09-18-2019 12:46

Hi,

My Ionic has been getting worse for four weeks. At first it stopped reading heart rate. I did a full restart. I have restored the factory settings. Nothing helped. It stopped monitoring steps and then stopped monitoring calories. Notifications began to come in sporadically and in packages. 4 days ago the logo began to flash automatically. It stopped indicating time. I wrote to Fitbit 4 weeks ago - I didn't get an answer. For which address should I send the device - I live in Poland and according to the warranty for European Union countries it lasts two years. I bought the device on November 6 2017, so I want to advertise it. Please provide the path and address of how to do it effectively. Thanks in an advance for help.

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‎09-18-2019 14:32 - edited ‎09-18-2019 14:34

‎09-18-2019 14:32 - edited ‎09-18-2019 14:34

2 years for EU countries

Trying to contact them is a pain. Keep posting here and someone will bump it to support 

👍

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‎09-18-2019 14:33

In response to judeep

‎09-18-2019 14:33

That should cover every Ionic over there as they were launched October 2017.

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‎09-18-2019 14:34

In response to zerodameaon

‎09-18-2019 14:34

It does. I'm waiting for my third 🙄🤞

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‎09-18-2019 21:28

‎09-18-2019 21:28

@POL120, your warranty is with point of purchase in the first instance. Did you buy from fitbit directly or from a shop? 

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‎09-19-2019 13:17

In response to Lilbiddy

‎09-19-2019 13:17

directly from Fitbit,,,

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‎09-19-2019 13:53 - edited ‎09-19-2019 14:02

In response to POL120

‎09-19-2019 13:53 - edited ‎09-19-2019 14:02

@POL120, unfortunately that means you will have to go through fitbit.

Hopefully someone will help expedite this for you.

@MattFitbit, @SilviaFitbit can you help this person please?

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‎09-19-2019 18:26 - edited ‎09-19-2019 18:28

In response to Lilbiddy

‎09-19-2019 18:26 - edited ‎09-19-2019 18:28

Welcome to the Fitbit Community, @POL120. It's nice to see you around @judeep @zerodameaon @Lilbiddy. 

 

@POL120 I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Ionic. Thank you for your efforts to resolve this and contacting Customer Support. I am sorry to hear you didn't get an answer. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. Please make sure to check your spam/junk folders. 

 

@judeep @zerodameaon @Lilbiddy thank you for your input. I appreciate your time and efforts. 

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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