551 calories burned in 4 minutes??

[Freakenmuse]

I started up the Workout function on my Luxe today and at the 4-min 9-second mark, my Workout tracker showed that I'd burned 551 calories since beginning the workout 4 minutes and 9 seconds beforehand. 😅  Not possible.

I've reached out to FitBit customer service via chat and submitted a ticket for help. The response I've received in both cases is an explanation of how calorie tracking works with a FitBit, and not an answer to why my Luxe glitched like this or if there's a way to fix it (and ensure it doesn't happen again).

Anyone experience this and/or know what the deal is? Thanks in advance for any feedback on this one!

[JohnnyRow · Accepted solution]

Would have to see screen cap of workout log to try to make any sense of that.

Check your weight is not off by a decimal point.

[Freakenmuse]

I read your suggestion and was so certain that was it! LOL unfortunately that wasn't the error.  I'm attaching a screenshot of the issue. Maybe it's a clear answer and I'm just overlooking it. Thoughts?

 

 

[Freakenmuse]

Here is the workout summary. As you can see from previous workouts, I'm not nearly the athlete that today's workout error suggests that I am! 😆

[JohnnyRow]

Sorry, but that didn't help me make any sense of it.  I have no explanation.  My only other suggestion would be to look at the heart rate and energy graphs on the 2 tabs beside splits, but I don't see how it could be heart rate, even if totally bad readings.  But curious about the "energy" graph (cal/minute) if it shows such high numbers the first 4 minutes, though I doubt that would explain it anyway.

[Freakenmuse]

Thanks for the great suggestions. I'm at a complete loss, but this glitch hasn't occurred since Monday. The energy graph is below. A strange glitch, indeed!