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Active Zone Minutes are not syncing properly with my Fitbit app

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‎10-18-2023 09:38 - last edited on ‎11-14-2023 06:57 by Fitbit Moderator

‎10-18-2023 09:38 - last edited on ‎11-14-2023 06:57 by Fitbit Moderator

Screenshot_20231018_170022.jpgMy heart rate has barely been in the moderate heaet rate zone but I've clocked 20 zone minutes. The device is Luxe. 

What might be the problem here?Thanks!

Moderator Edit: Clarified subject

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‎11-14-2023 06:59

‎11-14-2023 06:59

Hi there, @Rensel. Welcome to the Fitbit Community. I'm sorry to hear that your AZM are not showing up properly in the Fitbit app. Thank you for the image attached. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Hope you have a good day!

Maria | Community Moderator, Fitbit


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