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Apple App Store doesn't seem to have Lux App

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‎06-21-2021 15:19

‎06-21-2021 15:19

Trying set-up new Lux however the current Fitbit app (3.42) won't do the Lux and it requests I update to the latest version 3.43. Unfortunately the Apple App Store doesn't seem to have that version or it doesn't recognize the difference on my iPhone between 3.42 and 3.43. Anybody else having this problem?

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‎06-21-2021 18:10

‎06-21-2021 18:10

I had the same problem.  I also have an Iphone...I deleted the app off of my phone, reinstalled the app and was able to set up the Luxe as my device.  Hope this will work for you as well.

View best answer in original post

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5 REPLIES 5

‎06-21-2021 16:34

‎06-21-2021 16:34

Yes, me too. I just got mine today and having the same issue. How frustrating after waiting for it and we can't even use the app!

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‎06-21-2021 16:39

‎06-21-2021 16:39

I have been on the phone and chat and have not been able to get a resolution at this time.

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0 Votes

‎06-21-2021 18:10

‎06-21-2021 18:10

I had the same problem.  I also have an Iphone...I deleted the app off of my phone, reinstalled the app and was able to set up the Luxe as my device.  Hope this will work for you as well.

Best Answer

‎06-21-2021 18:21

In response to ivesmason

‎06-21-2021 18:21

Yes, thank you - this worked!
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0 Votes

‎06-22-2021 07:35

In response to CarlaAS

‎06-22-2021 07:35

@ivesmason thanks for helping out here, this is exactly the solution our team would have recommended. 

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