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Battery Luxe drained after 4 hours

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‎07-11-2022 04:50 - last edited on ‎07-12-2022 16:04 by Fitbit Moderator

‎07-11-2022 04:50 - last edited on ‎07-12-2022 16:04 by Fitbit Moderator

Hi there

I bought a fitbit Luxe 1 week ago.

Yesterday i charged it arount 8pm.

Few hours after during my sleep, the watch was completely discharge eith less then 4% battery.

This is not normal... 

What can i do?

Thanks 

 

Moderator edit: updated subject for clarity

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1 REPLY 1

‎07-12-2022 16:02

‎07-12-2022 16:02

Welcome to the Fitbit Community, @Genybean.

 

Thank you for informing us about the battery issues you experienced with your Fitbit Luxe.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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