Battery charging and sleep tracking

[DCormier]

I have had my Luxe for about 4 or 5 weeks. It worked fine until a week ago. The battery went dead after 3 days of it's last charge. According to the paperwork the battery life is supposed to be 5 days in between charges. Tonight, makes the 3rd consecutive night that I have to charge my Luxe.  It also is not tracking my sleep patterns or times. I am not happy with the Luxe. I wish I never ordered it.

[Jrdubyakc]

If you use GPS or have “always on” display activated, that can zap your battery pretty quickly. Some other tips for battery life are available this help article Can I extend my Fitbit device's battery life?

You can also try resetting the device to see if that helps.
- Swipe down from the clock screen to Settings and Restart Device > Restart

- If the above doesn’t work, connect to charging cable and press the button located on the flat end of the charger 3 times, pausing for 1 second between presses.

[DCormier]

Hello:

I do not use GPS and the sleep mode will not stay on so my sleep does
not record. I do not have the setting to always on. I just charged my
battery again for the 4th night in a row. I have done the restart 8 times
in the last 4 days. I am beginning to think that I was sent a refurbished
product. I am not happy with the Luxe at all.

[swhit46]

I have the same problem and am so disappointed. I had another Fitbit and wore it out so I bought a new one. I’ve had it about 6 months and never wear it now because it is always dead and Won’t track my sleep either. The cheaper one worked so much better. 

[DCormier]

Hello:

I actually still have my Charge 2, which they do not make anymore. I never
had a problem with it except for the bands. They always made my wrist sweat
and I hated it. I have now gone back to it. I am going to request a refund
from Fitbit.