02-20-2024 19:59
02-20-2024 19:59
Since I did the last update my battery life on my Fitbit luxe is not correct. I can tell me one minute 65% then it will just shut off. Have to plug into charger than it’s 83%. Then I will do a restart on it an it will be10%. So what is the correct one. Put it on the charger for 2 hrs take it off100%. Than 5 mins later 88%.
02-21-2024 06:49
02-21-2024 06:49
Hi, @Lilly51 welcome to the community, you should not be having this experience, may I offer a few suggestions? Check out Why isn't my Fitbit device's battery charging? - Fitbit Help Center and closely examine the back of your Luxe. I use rubbing alcohol (Isopropyl 70%) to clean it and a cotton bud to detail the 4 contacts (warm soapy water will do if you do not have any - make sure it's dry before attempting to charge). Check the two pins in the charge cable puck are the same height and free (they are spring-loaded)
Restart your Luxe this video demonstrates a restart.
I hope this helps, if you are still stuck please post here again.
Cheers
Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.