Bought new luxe can not get 6 month free subscription

[AmandaAllana]

I just bought a new luxe to replace my inspire. The luxe comes with a free 6 month membership trial for premium but I can’t figure out how to get it. I would have gotten a free trial with my inspire so is that why I can’t get it? That’s not right if that’s the case. I just spent the money on a brand new one and should get all the perks that come with it.

[EdsonFitbit]

Welcome to the Fitbit Community, @AmandaAllana.

Thank you for informing us about the difficulties you experienced to get your Fitbit Premium.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[MrsCrise]

I also just bought a new Luxe and I have no idea how to get my 6 month Premium trial either.

[EdsonFitbit]

Welcome to the Fitbit Community, @MrsCrise.

Congrats on your new Fitbit Luxe. For instructions on how to get your Premium trial please visit this article and open the menu "How do I purchase or start my trial of Fitbit Premium?".

If you followed our instructions but continue having difficulties to active your trial, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.