help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Brand New Fitbit Luxe Unresponsive

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-12-2021 21:28

‎09-12-2021 21:28

The Luxe only shows a black screen. It flashes a logo sometimes for about 1 second but when I try to set it up I can’t see the digits that supposedly are on my device’s display. It connects to my device well but I can't pair it as I can't see the numbers on the screen. I’m currently charging it and there’s still nothing on the screen. I’ve tried restarting it but nothing has worked, please help me! 
 
Best Answer
2 REPLIES 2

‎09-13-2021 06:14

‎09-13-2021 06:14

Hi, @jmbs, welcome to the community, I recommend you talk to "Customer Support" here use the chat facility or phone for a prompt response. You should be ready for a number of detailed questions on the steps you have taken and how the "Lux" did/did not respond, it may not be a short call. Good luck.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer
0 Votes

‎09-13-2021 17:57 - last edited on ‎06-14-2023 07:58 by Fitbit Moderator

In response to Gr4ndp4

‎09-13-2021 17:57 - last edited on ‎06-14-2023 07:58 by Fitbit Moderator

 @Gr4ndp4 Nice to see you around. Thank you for your help and information. 

@jmbs , nice to see you here. Thank you for your report and efforts. 

Before contacting Support I'd advice you to have a look at this: Why isn't my Fitbit device's battery charging?

Keep in mind, that as with all electronic devices, it's always recommendable to charge the device fully before using it. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer
0 Votes