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Brand new Luxe won’t charge

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‎12-25-2021 19:05

‎12-25-2021 19:05

My brand new luxe won’t charge past 5% and then drops to 1% immediately upon unplugging.  Tried several usb wall chargers. Seems to be a common issue. Returning this to Best Buy for a refund tomorrow.   

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‎12-26-2021 18:39

‎12-26-2021 18:39

Welcome to the Fitbit Community, @SarahTren.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for trying to get them resolved before contacting us.

 

Please make sure to follow these instructions to resolve charging issues.

 

If you are still unable to charge your Luxe, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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