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Can't cancel subscription!

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‎08-29-2024 04:00

‎08-29-2024 04:00

I've been trying to cancel my subscription for months. Emails bounce back, tried help forums and I'm still paying for something I don't want. 

Does anyone have an email address I can use that someone will respond to.

Why do these companies make it so difficult! so disappointed in Fitbit!

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‎08-30-2024 08:13

‎08-30-2024 08:13

Welcome to the forums @RueG. 

Thank you for sharing the inquiry regarding your Luxe. Sorry to know that you are having this difficulty for months until now.

May I ask if you are referring to cancel your Premium subscription? 

If so, I'd ask you to confirm that you have followed the steps listed here: What should I know about Fitbit Premium?

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