Can't change the clock format on my Luxe

[Ronnieteh67]

Can't change the clock to 24 hours 

Moderator Edit: Clarified subject

[SteveH]

Have you tried changing it via the web interface at https://www.fitbit.com/settings/profile ?

[MarreFitbit · Accepted solution]

Hi there, @Ronnieteh67. Welcome to the Community Forums. 

As @SteveH has mentioned, you cannot make these changes in the Fitbit app as they need to be done through the Fitbit.com dashboard. If you're trying on the Fitbit app, that would explain why you cannot find the gear icon. With that being said, please try replicating the following steps after logging in the www.fitbit.com dashboard:

1. From the fitbit.com dashboard, click the gear icon Settings > Personal Info.
2. Under Advanced Settings, find Clock Display Time and select whether you want the time shown in 12-hour or 24-hour clock units.
3. Click Submit and sync your device.

For more information, see How do I change to a 12 or 24 hour clock?

Nevertheless, if the above doesn't work, try switching to a clock face that actually shows the 24 hr format. I have set a few clock faces that only show 12 hr format even when I have set my clock to 24 hrs. For more information, see How do I change the clock face on my Fitbit device?