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Can't connect my Fitbit Luxe and Versa 2 to the same account

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‎06-21-2021 11:37 - last edited on ‎06-22-2021 08:33 by Fitbit Moderator

‎06-21-2021 11:37 - last edited on ‎06-22-2021 08:33 by Fitbit Moderator

I am unbale to connect my Versa 2 and the new Luxe device to the same account. I thought this was possible 

 

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎06-21-2021 14:10

‎06-21-2021 14:10

No, @deb_pal - I’m afraid it is not possible. This is from the Help pages. 

63B60ABC-E355-4782-BB31-00EB4BD5DBD1.jpeg

Many of us wish we could have more than one of the newer devices on an account. You can vote for this ability here. 

View best answer in original post

Best Answer
3 REPLIES 3

‎06-21-2021 14:10

‎06-21-2021 14:10

No, @deb_pal - I’m afraid it is not possible. This is from the Help pages. 

63B60ABC-E355-4782-BB31-00EB4BD5DBD1.jpeg

Many of us wish we could have more than one of the newer devices on an account. You can vote for this ability here. 

Best Answer

‎06-24-2021 15:33

‎06-24-2021 15:33

I am in the same boat! I am considering returning the Luxe.

Best Answer

‎09-10-2022 05:53

In response to SunsetRunner

‎09-10-2022 05:53

Yes I am very disappointed.  I had the Charge 2 and Charge 4 and both worked fine with the multi tracker.  My Charge 2 died and I purchased the Charge 5 and now the multi tracker no longer works - I was told the higher end models with the Gallery feature no longer allows the multi tracker to work.  This doesn't make any sense to me - there is no motivation then to purchase multi higher end products - isn't that counterintuitive to wanting to grow your sales???

 

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