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Can't install a clock face on my Luxe

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‎12-26-2023 16:24 - last edited on ‎12-27-2023 02:36 by Fitbit Moderator

‎12-26-2023 16:24 - last edited on ‎12-27-2023 02:36 by Fitbit Moderator


id like to install this clock face but it won’t let me - see pic !

image.jpg

 

Moderator Edit: Clarified subject

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‎12-27-2023 02:42

‎12-27-2023 02:42

Hi there, @AnnaMarisa. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post and the image attached. I'll be glad to help you to install the Bloom clock face.

As a first approach, I'd like to know, if by any chance, you just got your Luxe? If so, give it a couple of days more to see if you receive the new update which will allow you to install the most recent apps and clock faces. Some apps and clock faces require the most recent firmware version of your device in order to be installed. 

For Fitbit Luxe the current OS should be version 194.91. To see the current version installed on your Luxe, go into the Fitbit app, tap the Today tab > Devices  > your device image. The firmware version number appears under your device's name. For more information, see How do I update my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-27-2023 02:42

‎12-27-2023 02:42

Hi there, @AnnaMarisa. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post and the image attached. I'll be glad to help you to install the Bloom clock face.

As a first approach, I'd like to know, if by any chance, you just got your Luxe? If so, give it a couple of days more to see if you receive the new update which will allow you to install the most recent apps and clock faces. Some apps and clock faces require the most recent firmware version of your device in order to be installed. 

For Fitbit Luxe the current OS should be version 194.91. To see the current version installed on your Luxe, go into the Fitbit app, tap the Today tab > Devices  > your device image. The firmware version number appears under your device's name. For more information, see How do I update my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎01-08-2024 10:10

In response to MarreFitbit

‎01-08-2024 10:10

I have this exact question. I just got my luce yesterday and the clock i want is not available. 

i am on version 20001.151.16

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