Can't log in to my Fitbit app

[SunsetRunner]

I’ve reset my password twice and my Fitbit does not recognize either new password.  I created a new account and have now lost my past history.  Also, when I try to setup my Luxe and connect to phone it now does not pair! Notifications never worked on the Luxe while it did on my Alta. Customer support is difficult to contact.  I am about to dump Fitbit and find another tracker.  

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot this issue before reaching out. I understand how you must be feeling. 

In order to avoid losing your data history, please try once more time logging into your existing Fitbit account using the new password you've created. However, before doing so, I recommend checking if you have turned on "Set automatically" for date and time on your phone: open your Android settings > tap General > tap Date & Time > and then toggle "Set Automatically" on. If you're using an Android device, you can find additional tips for Android phones at What should I know about using the Fitbit app on my Android phone?

If the above doesn't work, may I know if you've tried to use another device to log in or a different WiFi? If the issue persists, try to force stop the Fitbit app on your phone: Settings > Applications > find the app > select it > select Force stop. 

If none of the steps recommended do the trick, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. If you continue having difficulties to reach out to our team, please try in a different time to see if our channels are then available.