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Can't log into my Fitbit account

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‎06-09-2023 09:37 - last edited on ‎06-09-2023 09:57 by Fitbit Moderator

‎06-09-2023 09:37 - last edited on ‎06-09-2023 09:57 by Fitbit Moderator

Can not enter account

Moderator Edit: Clarified subject

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‎06-22-2023 14:04 - edited ‎06-22-2023 14:05

In response to Nancyfleeny

‎06-22-2023 14:04 - edited ‎06-22-2023 14:05

Hi there, @Nancyfleeny. 

Thanks for the heads up. I would like to let you know that this seems to be an issue with an old version of the Fitbit app. With that in mind, I'll recommend trying to check that you are actually running the latest app version available. So far, the latest one for Android is 3.83.1, and the latest one for iOS is 3.83.2.

Considering that, I want to let you know that we are taking care of the situation in another thread. If we get any updates on this issue, we will let you know in that thread. 

View best answer in original post

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3 REPLIES 3

‎06-09-2023 09:59

‎06-09-2023 09:59

Hello there, @Nancyfleeny. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about.

I recommend checking if you have turned on "Set automatically" for date and time on your phone: open your Android settings > tap General > tap Date & Time > and then toggle "Set Automatically" on. You can find additional tips for Android phones at What should I know about using the Fitbit app on my Android phone?

Have you tried to use another device to log in or a different WiFi? If the issue persists, try to force stop the Fitbit app on your phone: Settings > Applications > find the app > select it > select Force stop. 

You can confirm the steps to reset your password at How do I reset my Fitbit password?

Maria | Community Moderator, Fitbit


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‎06-09-2023 20:45

In response to MarreFitbit

‎06-09-2023 20:45

Not helpful 

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‎06-22-2023 14:04 - edited ‎06-22-2023 14:05

In response to Nancyfleeny

‎06-22-2023 14:04 - edited ‎06-22-2023 14:05

Hi there, @Nancyfleeny. 

Thanks for the heads up. I would like to let you know that this seems to be an issue with an old version of the Fitbit app. With that in mind, I'll recommend trying to check that you are actually running the latest app version available. So far, the latest one for Android is 3.83.1, and the latest one for iOS is 3.83.2.

Considering that, I want to let you know that we are taking care of the situation in another thread. If we get any updates on this issue, we will let you know in that thread. 

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0 Votes