Can't log into my Fitbit account

[Fishermansteve]

I signed up for the wrong app. It wasn’t for a Fitbit lux so I deleted it got the right one, but it won’t let me sign up because it said I’m still signed up to the one I deleted don’t know what to do from here please help. 

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Fishermansteve  there is only one Fitbit app. So can you tell us just what you did as best you can, step by step?

[MarreFitbit · Accepted solution]

Hi there, @Fishermansteve. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

As @Odyssey13 has asked, would you mind giving us more details of the issue? Please note there's only one Fitbit app you can use either on Android or iOS device. However, if you're referring to a Fitbit account, I'd like to know if you used to have a previous Fitbit account with another Fitbit device, but now that you have a Luxe you want to start from scratch? 

Please note you can do all of the following tasks without deleting your Fitbit account:

• Set up a new or replacement Fitbit device. For more information, see How do I set up my Fitbit device?
• Remove a device from your Fitbit account. For more information, see Can I use more than one Fitbit device with the same account?
• Change the email address associated with your Fitbit account. For more information, see How do I manage my Fitbit profile?