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Can't log into my Fitbit account

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‎10-11-2023 12:59 - last edited on ‎10-12-2023 17:13 by Fitbit Moderator

‎10-11-2023 12:59 - last edited on ‎10-12-2023 17:13 by Fitbit Moderator

I was trying to set it up. I downloaded the app, signed in with Google. My watch would not pair, so I went to turn off my Bluetooth and turn in back on. I went back to the app and I couldn't figure out where to go to pair. So I Uninstalled and reinstalled the app. Now I cannot sign in. It said Something went wrong. I can sign in on the website so i don't know what the problem is. Please help.

Moderator Edit: Clarified subject

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‎10-12-2023 17:14

‎10-12-2023 17:14

Hello there, @Kricky517. Welcome to the Fitbit Community Forums. Thanks for taking the time to troubleshoot this issue before reaching out. 

Would you mind trying to log back in to the Fitbit app and sync? Looks like we did have an inconvenience, but it seems to be solved now. 

Looking forward to hearing from you. 

Maria | Community Moderator, Fitbit


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