Can't read text messages-Luxe

[toot711]

I am trying to read my text messages on the luxe but only gets new messages. How can I read them?

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @toot711.

Thank you for the information provided.

You can swipe left to see notifications on your Fitbit Luxe. Swipe up or tap a notification to open it. For instructions on how to navigate your Tracker, please visit this article.

If you are not receiving notifications, we recommend following these troubleshooting steps.

If you continue having the same issue, please provide us with more information:

- Are you not receiving text message notifications?

- Do you receive text message notifications but can't read them?

- Do you see any error message?

See you around.

[toot711]

Thank you for response.  I receive the notification stating I have a new message.  I go to the notification, tap on the new message and it just sends I have a new message.  It does not show me the actual message.  Am I able to have my Luxe display the message from my phone?

[EdsonFitbit]

Thanks for your response, @toot711.

You should be able to see calls, texts, upcoming calendar events and apps notifications on your Fitbit Luxe. 

If you followed the instructions shared above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.