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Can’t see any sleep data in App & on Luxe

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‎11-02-2021 01:34 - last edited on ‎11-03-2021 16:12 by Fitbit Moderator

‎11-02-2021 01:34 - last edited on ‎11-03-2021 16:12 by Fitbit Moderator

I have a new Luxe and have been wearing this to bed. Sadly my watch isn’t showing a sleep score. I checked the app and I can’t see any basic sleep data such as sleep stages. I also can’t see any data for things like Breathing Rate, HRV or Skin Temperature.  However, I do have SpO2 data. 

 

I’m on the premium trial and the Advanced Sleep Analytics doesn’t open and shows a blank screen with a wheel, like many others have reported.


I’ve checked the other threads and tried the fixed suggested such as restarting the app, syncing, already on the latest version etc. Not

quite sure what else to do next. 

 

Moderator edit: updated subject for clarity

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‎11-03-2021 16:12

‎11-03-2021 16:12

Welcome to the Fitbit Community, @Millymuse.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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