Can't set alarms on my Luxe

[Sabix]

Hello, my alarm on my Luxe will not set, I have tried everything!

Moderator Edit: Clarified subject

[RozesAreWhite]

Same here. I have a Pixel phone. don't know if it's a compatibility issue...

[Sabix]

I have a pixel as well! It's the very reason my husband purchased luxe for me. I have to wake early for work, and I liked the idea to not have to wake up to a loud alarm. Disappointing 😞

[MarreFitbit]

@Sabix @RozesAreWhite Thanks for stopping by in the Community Forums and troubleshooting the issue with your Luxe. I understand how you must be feeling. 

In addition to the steps you've done so far, please try removing the alarm and then adding it once again. You can find instructions on how to remove alarms by clicking here. Basically what you want to do is: 

1. Sync your Fitbit to your account.
2. Restart your Luxe. 
3. Remove the alarm.
4. Sync your Fitbit.
5. Add the alarm.
6. Since once more.

Then they should start working. Please give it a try and let me know how it goes, I'll be glad to continue assisting you. 

Also, keep in mind that If you're using Smart Wake, that would explain why the alarm is going off before the schedule time. Smart Wake attempts to find the best time to wake you starting 30 minutes before the alarm time you set. It avoids waking you during deep sleep so you're more likely to wake up feeling refreshed. If Smart Wake can’t find the best time to wake you, your alarm alerts you at the set time. For more information, see How do I manage alarms on my Fitbit device? 

Hope this helps. 

[Jeska68]

@MarreFitbit how do you set more than one alarm on the Luxe?  

[MarreFitbit · Accepted solution]

@Jeska68 Thanks for stopping by in the Community Forums. 

In order to do so, see How do I manage alarms on my Fitbit device? 

Hope that helps. 🙂

[LLK612]

I don't even get the alarms choice on the new updated and improved version.  This upgrade is worthless.  Can't reset something if it doesn't show up anymore.  

[LLK612]

With the new upgrade, I don't even get the alarms choice on the settings or anywhere else.  Before the upgrade I could set the alarms from the menu but not anymore.  Guess it's a watch and sleep tracker now.  Inspire 2 works a lot better.