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Can't set up WhatsApp notifications on my Luxe

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‎01-10-2022 04:53 - last edited on ‎01-10-2022 06:20 by Fitbit Moderator

‎01-10-2022 04:53 - last edited on ‎01-10-2022 06:20 by Fitbit Moderator

People have been sending me messages on WhatsApp, and my setting is already Show Preview, Always. Have also restarted both the app and Fitbit device.
However I’m still unable to select WhatsApp under App Notification in the Fitbit app. Someone please help?

 

Moderator Edit: Clarified subject

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‎01-10-2022 06:20 - edited ‎07-21-2023 03:32

‎01-10-2022 06:20 - edited ‎07-21-2023 03:32

Hi there, @Mangsssss. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

Please note that you can choose 1 app per category. The most common apps for these features are:

  • Calls—Dialer
  • Text messages—Messages
  • Calendar events—Calendar
  • Emails—Gmail

However, for "Text Messages" section you can only select your primary text messaging app (that can be WhatsApp, your phone's default Message app or any other). However, in "App Notifications" section you can select more apps, for example if you decided that for your primary text messaging app you want it to be WhatsApp, in App Notifications you can enable Messages app.

For more information, see How do I get notifications from my phone on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-10-2022 06:20 - edited ‎07-21-2023 03:32

‎01-10-2022 06:20 - edited ‎07-21-2023 03:32

Hi there, @Mangsssss. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

Please note that you can choose 1 app per category. The most common apps for these features are:

  • Calls—Dialer
  • Text messages—Messages
  • Calendar events—Calendar
  • Emails—Gmail

However, for "Text Messages" section you can only select your primary text messaging app (that can be WhatsApp, your phone's default Message app or any other). However, in "App Notifications" section you can select more apps, for example if you decided that for your primary text messaging app you want it to be WhatsApp, in App Notifications you can enable Messages app.

For more information, see How do I get notifications from my phone on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes