Can't set up my Fitbit Luxe as it's not appearing as an option in the Fitbit app

[queenbee927]

I cannot get my Luxe to connect right out of the box. It's like the Bluetooth is broken.

I don't see Luxe as one of the devices.

I've tried...

• Logging out of Fitbit App
• Restarting phone
• Turned on and off the Bluetooth. & GPS
• A hard reboot of the Luxe device
• Countless hours trying and re trying again.

Any other tips/tricks to try? I am at my wits end. 

Update: I also uninstalled/reinstalled the application 

[MarreFitbit]

Hi there, @queenbee927. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Fitbit Luxe before reaching out. I understand where your concern is coming from. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here. 

In addition to the steps you've tried so far, I'd like to confirm if you've followed the steps provided in this help article Why can't I set up my Fitbit device? 

Please note that you can't connect multiple devices that use the Fitbit App Gallery to one account. For Fitbit Charge 3, Fitbit Charge 4, Fitbit Ionic, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense, and Fitbit Versa series, only connect one of these devices to your account at a time.

For more information, see Can I use more than one Fitbit device with the same account?

Hope that helps. 

[queenbee927]

After one day of obsessing, I finally paired my Luxe with my Galaxy S21
Ultra 5G running on Andriod 11, doing the below steps. I have to replicate
the same steps to sync my Luxe every time I want to sync my data.

1) plug Fitbit charger in the USB port of the laptop (do not use a phone
charger. It only works from the laptop)
2) place Luxe on Fitbit charger.
3) Logout of FitBit App
4) turn Bluetooth & GPS
5) restart the phone
6) login FitBit App
7) Enable Bluetooth
😎 Reboot Fitbit by pressing the button 3xs till the Fitbit device restarts
9) your phone should now see Luxe device for pairing.
10) sync Luxe

I hope this helps others, but most importantly, fix this issue with Luxe.
Too many steps to sync and connect. This makes my 3rd Fitbit (the others
are still working, I passed them on to family members), and usually, there
are no pairing or syncing issues.

[Rich_Laue]

With the latest app on android. Your app will detect the Luxe when it turns on and offer to set it up. 

[queenbee927]

I have the latest FitBit app version.

The Luxe doesn't sync unless you do the above steps. 

I can share a video if this will help.

[SunsetRunner]

@queenbee927 - You’ve done a lot of trouble shooting and we appreciate you sharing what you did. But may I ask that you try one more thing? I had trouble with my Luxe and this worked for me. It may help your issues. 

• Open the Fitbit app on your phone. 
• Tap Account > Luxe > Remove this Luxe.
  • Charge your Luxe to at least 90%
  • While it is attached to the charger and plugged in, press the button on the the flat end of the charger. (See below.) Hold it for 8 to 10 seconds until the Fitbit logo appears on the Luxe. Release the button. Do this twice. 
  • Then, open the Fitbit app on your phone and open Account > Set Up a Device.

I hope this will help. Please let us know. 

[MarreFitbit]

@queenbee927 I appreciate you had followed the tips and recommendations provided above. @Rich_Laue @SunsetRunner Thanks so much for helping out! 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[queenbee927]

Thanks Carol. I tried this, but the only way my Luxe syncs is if I put it on the charger and press reset button every single sync. 

[Rich_Laue]

Still wondering if this thread has been hijacked. The question is "I can't setup my Luxe" 

Then I read that the Luxe will not sync without being setup. 

Now a restart is needed, this sounds like an improvement. 

Since you have an android phone, have you tried disabling power management for the fitbit app? 

[queenbee927]

The initial setup and pairing is solved using my 10 step method above. 

Sync issue I will start a new thread, or add to current open thread by other users with same issue.