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Can't set up my Luxe on my Windows 10 computer

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-23-2021 02:25 - last edited on ‎09-23-2021 05:42 by Fitbit Moderator

‎09-23-2021 02:25 - last edited on ‎09-23-2021 05:42 by Fitbit Moderator

I have set up my luxe on windows 10 but it keeps asking me to download the fitbit mobile app I don't want it on my phone also when I swipe the screen the clock flashes then the fitbit logo shows then it says download the fitbit mobile app and if I try and change the clock face on my account nothing happens

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
3 REPLIES 3

‎09-23-2021 05:42 - edited ‎01-08-2024 07:02

‎09-23-2021 05:42 - edited ‎01-08-2024 07:02

Hi there, @Collie1. Welcome to the Community Forums. Thanks for trying to troubleshoot the inconvenience with your Luxe before reaching out.

Please note that you need a compatible Android phone, iPhone, or iPad to set up new Fitbit devices. You can’t set up or sync with Windows 10 devices.

For more information about supported devices and operating systems, please see www.fitbit.com/global/us/technology/compatible-devices

Hope this helps!

Maria | Community Moderator, Fitbit


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Best Answer

‎09-24-2021 13:55

In response to MarreFitbit

‎09-24-2021 13:55

I don't think it is fair this means I now have to go and buy a new phone or
ipad just to sync it why can't it be like when I bought my Flex 2 I plugged
the the dongle in the usb port and instantly i was connected to my tracker
it so easy then. Unfortunately when I went to load up my new 365 office in
my laptop it did something to it and it lost everything. Now I cannot get
it to sync with either my laptop or my PC so I bought the luxe and that
does not sync to laptop and PC.



Collie1
Best Answer

‎12-31-2021 16:40

In response to Collie1

‎12-31-2021 16:40

COMPLETELY agree. This is a blatant example of Fitbit (now a Google/Alphabet company) literally ignoring a part of their user base. Requiring a phone to set up a device is CRAZY and more importantly a CHANGE that is not made clear anywhere on the device packaging. Can't wait for a decent competitor to come along so I can toss this thing in the trash. Embarrassing. 

Best Answer