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Can't set up my Luxe

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‎08-18-2023 20:03 - last edited on ‎08-19-2023 04:17 by Fitbit Moderator

‎08-18-2023 20:03 - last edited on ‎08-19-2023 04:17 by Fitbit Moderator

Just got my Luxe and it won't get past the "download the Fitbit app" message. I've downloaded the app, I have an account, all set up , but the Fitbit isn't seeing it? I pulled down on the app screen as it said to and I think it's synced, but the message is still flashing. 


Moderator Edit: Clarified subject

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‎08-19-2023 04:18

‎08-19-2023 04:18

Hi there, @DeborahH06. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

If you haven't done so yet, I'd suggest following the tips and recommendations provided here Why can't I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-19-2023 04:18

‎08-19-2023 04:18

Hi there, @DeborahH06. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

If you haven't done so yet, I'd suggest following the tips and recommendations provided here Why can't I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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