Can't set up my Luxe

[qiew]

Hi luxe community,

My luxe keep sending an error in the middle of setting up.

Do any of you know what's the going on? 

Thanks!

Q.

Moderator Edit: Clarified subject

[MaCrisGBFitbit]

Hello @qiew! Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Luxe that is not setting up.  Thank you for the screenshot provided. 

In the help article below you can find all the requirements to set up your tracker, take a look and verify all the steps there: How do I set up my Fitbit device?

[qiew]

Hello!

I did the same steps. It stops everytime at the same spot. 

(https://pie.yt/?v=https://youtu.be/ZZf5Dcgzz10?si=YP3vXjkwbR2oJ54j&t=141&pieshare=1)

Can I send it in for a fix?

[MaCrisGBFitbit]

Hi @qiew! Welcome back to the Community!

Thank you for letting us know that you followed the set up steps. 

 It seems you've tried all the available solutions for this type of problem. So, my best advice from here is to contact technical support. They have the most appropriate resources to help you more thoroughly.

[qiew]

Hi there! Can you share their contact email address with me?

Thank you!

[qiew]

Do you have a contact email?

*****

*QIEER WANG*
Animation Director | Producer | Artist
Work Site | *www.qieerwang.com <>*
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[MaCrisGBFitbit]

Hi @qiew! Welcome back!

If you want to contact technical support you can use the link below and follow the steps:  Support

Fill step 1 with your issue, skip step 2 and at step 3 choose if you want a call or an email to contact technical support.